1. Introduction and business identity
This Privacy Policy explains how Coastal Structural Solutions collects, uses, and protects information when you visit this website or contact us about your property.
Business name: Coastal Structural Solutions
Legal entity: Coastal structural solutions (LLC)
Registered office: 3040 Mink Point Blvd, Beaufort, SC 29902, USA
Email: info@coastalstructuralsolutions.info
By using this website or submitting a form, you agree to the practices described here. If you do not agree, please do not submit information through the site.
2. Information collected through website forms
When you submit an estimate request or contact form, we collect the information you choose to provide. Required fields are your full name, email address, property ZIP code and the service you are interested in. Optional fields include:
- Mobile or contact telephone number
- Street address and city
- Description of the problem you are experiencing
- Preferred contact method
- Preferred appointment date
- Photos of the problem area
We also record which page the form was submitted from, a submission identifier, the date and time of submission, and your messaging consent choices as described below.
3. Contact information and project details
Contact details and project descriptions are used to understand your inquiry, prepare for an assessment, and communicate with you about the work discussed. We do not use the content of your project description for advertising.
4. Optional mobile telephone information
Providing a mobile number is optional. Entering a telephone number does not, by itself, enroll you in any text messaging program. Text messages are sent only where a separate, affirmative consent has been recorded, and only for the message categories that consent covers.
5. Photo uploads
Photos you upload are stored in private storage and are accessible only to authorized personnel reviewing your request. They are not published on this website. If we would ever like to use a photograph as a project example, we will ask for your permission separately.
6. How we use information
- To respond to your inquiry and provide an estimate
- To schedule and coordinate an on-site assessment
- To prepare recommendations, quotes and project documentation
- To communicate about scheduled work, changes and follow-up
- To maintain records of consent and communication preferences
- To improve the clarity and usefulness of this website
- To meet legal, tax and recordkeeping obligations
7. Service inquiries and communications
If you submit an estimate request, we will contact you using the method you selected. That may be email, a telephone call, or a text message where you have separately agreed to service-related messages.
8. Appointment coordination
We use the contact information you provide to confirm assessment times, send reminders where you have consented to them, and let you know if a schedule changes.
9. Marketing communication preferences
Marketing messages require a separate consent that is never pre-selected and never combined with service-related consent. You can decline marketing messages and still receive service-related communication about work you have requested. You can withdraw marketing consent at any time by replying STOP to a marketing message or by emailing info@coastalstructuralsolutions.info.
10. Website analytics and cookies
This website does not currently run advertising pixels or third-party analytics that build a profile of individual visitors. The site is hosted on a platform that may process standard technical request information, such as browser type and requested pages, to deliver the site securely.
If we introduce analytics or advertising tools in the future, this section will be updated before those tools are used, and any consent control required by applicable law will be presented on the site.
11. Service provider disclosures
We may share limited information with service providers who help us operate: website hosting, form and file storage, email delivery, and — once configured — a messaging provider for text message delivery. These providers act on our behalf to deliver the services and communications you requested, and are expected to protect the information they handle.
We do not sell personal information. We do not share mobile phone numbers or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.
12. Data security practices
- Uploaded photos are stored in private storage rather than a public location.
- Submitted inquiries are visible only to authorized administrative users.
- Administrative access to inquiry and consent records requires an authenticated account.
- Consent evidence is stored in a separate record so it is not overwritten by later edits.
No method of transmission or storage is completely secure. We do not claim security certifications or technical measures beyond those actually in place, and we will update this section if our practices change.
13. Data retention and deletion
We retain inquiry, project and consent records for as long as needed to respond to your request, complete and warrant work, and meet legal and recordkeeping obligations. When information is no longer needed for those purposes, we delete it or remove the details that identify you. You may request deletion earlier as described below, subject to records we are required to keep.
14. Consumer privacy requests
You may ask us to confirm what information we hold about you, correct it, or delete it. Email info@coastalstructuralsolutions.info with the subject line “Privacy Request” and enough detail for us to locate your records. We may need to verify your identity before acting on a request, and we will explain if a request cannot be fulfilled in full.
15. Policy update process
We review this policy when our practices change. The date at the top of this page shows when it was last updated. Material changes will be reflected here before they take effect.
16. Contact information
Questions about this policy can be sent to info@coastalstructuralsolutions.info, or by mail to 3040 Mink Point Blvd, Beaufort, SC 29902.
17. SMS privacy and opt-in data protections
Coastal Structural Solutions does not sell, rent, or share mobile phone numbers, SMS opt-in consent data, or SMS consent records with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers acting on our behalf solely to deliver the services and communications you requested, subject to appropriate confidentiality and security protections.
How to withdraw SMS consent. Reply STOP to any text message from Coastal Structural Solutions to stop future messages. Reply HELP for assistance, or email info@coastalstructuralsolutions.info. You may also ask us to update your messaging preferences at any time. Opt-out requests are honored for the message categories they cover, and a new inquiry does not automatically re-subscribe you to a program you opted out of.
Consent choices are recorded separately for service-related messages and for marketing messages, together with the time of the selection, the wording displayed, and the page the form was submitted from. Please see our SMS Messaging Terms & Conditions for the full program description.